Principles of Communication
When working in the adult social care sector, communicating is essential to develop your
understanding of a service user’s needs, so you can provide them with the support they require.
If the information exchanged is inaccurate or misleading, mistakes can be made which can result in
ineffective care and a negative view of the service. Professionals will form many different
relationships in their work. Some will be formal and others more informal.
Whoever you are communicating with and whatever the method you use it is essential that you
make sure your communication is appropriate and effective.
This course covers some of the different ways of communication, how to identify barriers to
communication and how to reduce these, making sure the person you are communicating with
understands what you are communicating, how to get help with communication issues and much
|Course||Module Number||Module Name||Pass % Required|
|Principles of Communication||1||Reasons People Communicate||70|
|Principles of Communication||2||Ways of Communicating||70|
|Principles of Communication||3||Identifying Communication Barriers||70|
|Principles of Communication||4||Reducing Communication Barriers||70|
|Principles of Communication||5||Checking Understanding||70|
|Principles of Communication||6||Getting Help With Communication Issues||70|
|Principles of Communication||7||Confidentiality||70|
Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)
Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).