Customer service is the act of taking care of the customer’s needs by providing and delivering
professional, helpful, high quality service and assistance before, during, and after the customer’s
requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great
This course will start by making it very clear exactly what we mean by customer service, and why it’s
so vital. It then goes into detail about the goals of great customer service, communication skills both
verbal and non-verbal, discovering and understanding customer needs and much more.
|Course||Module Number||Module Name||Pass % Required|
|Customer Service||1||About the Course||70|
|Customer Service||2||What is Customer Service||70|
|Customer Service||3||The Goals of Great Customer Service||70|
|Customer Service||4||Discovering and Understanding Customer Needs||70|
|Customer Service||5||Delivering Maximum Levels of Customer Service||70|
|Customer Service||6||Making Customers Feel Great From the Start||70|
|Customer Service||7||Communication Skills||70|
|Customer Service||8||Non-verbal Communication and Body Language||70|
|Customer Service||9||Dealing with Customer Complaints||70|
Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)
Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).